SVH 360: Patient Access
The People Behind the Care: Patient Access
The patient access team at St. Vincent Health is the first line of contact for most of our patients. Upwards of 13 team members provide customer service on the phone and in person serving the hospital, clinics and emergency department.
When patients come to a hospital or a clinic they often don’t feel well—the patient access team helps by assisting them to get the help they need quickly. It is about prioritizing personal and compassionate care in a job that often relies on numbers and details.
“I have really enjoyed being a part of building our Patient Access department during a time of rapid growth at SVH. Being able to ensure that patients and their families have a great experience with us from the start, no matter their situation, is my top priority.”
— Annette Mascarenaz, CNA/MA, Patient Access Manager
“I have really enjoyed working as patient access and being a part of my community. Getting the opportunity to build relationships with patients you start to see regularly has been very fulfilling.”
— Clarissa Workman, Patient Access Supervisor
Patient Access team members are located at all registration desks:
St. Vincent Health main hospital and emergency room,
816 W 4th Street Leadville, CO
St. Vincent Family Health Center
735 Hwy 24 South Leadville, CO
822 W 4th Street Leadville, CO